PRUDENCE MWENDWA DANIEL

Detail-Oriented Office Administrator & Customer Service Professional

Meru, KE.

About

Highly organized and proactive professional with proven experience in front office administration, advanced customer care, and comprehensive office support. Adept at managing diverse administrative tasks and leveraging strong computer skills, including digital literacy and basic troubleshooting, to enhance operational efficiency. Seeking to apply a strong work ethic and interpersonal skills in a dynamic international environment.

Work

Mount Kenya Dairymilk Company

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Receptionist

Meru, Meru, Kenya

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Summary

Proactively managed front office operations, ensuring seamless visitor experience, efficient communication, and meticulous record-keeping for a leading dairy company.

Highlights

Efficiently welcomed and directed an average of 50+ visitors and clients daily, enhancing positive first impressions and operational flow.

Managed a high volume of incoming calls and inquiries, resolving issues promptly and accurately to maintain high service standards.

Maintained comprehensive and confidential records, appointments, and correspondence, ensuring data integrity and accessibility.

Delivered exceptional customer service, addressing client needs with professionalism and contributing to a positive company image.

Local Cyber Cafe

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Cyber Attendant

Meru, Meru, Kenya

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Summary

Provided essential technical and administrative support to customers, facilitating access to digital services and managing daily transactions in a fast-paced cyber cafe environment.

Highlights

Provided direct technical assistance to over 70 daily customers on printing, scanning, and internet usage, resolving issues and ensuring smooth service delivery.

Managed daily financial transactions, including payment processing and cash handling, with 100% accuracy and accountability.

Offered comprehensive customer support, troubleshooting common computer and network issues to maintain operational efficiency and user satisfaction.

Maintained a clean and organized work environment, ensuring optimal functionality of computer systems and peripherals for public use.

Education

Nkabune Technical

Meru, Meru, Kenya
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Certificate Secretarial Studies

Mburugiti Secondary School

Meru, Meru, Kenya
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High School Diploma Secondary Education (KCSE) Grade: Grade D+

Mburugiti Primary School

Meru, Meru, Kenya
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Primary School Certificate Primary Education (KCPE) Grade: 260

Awards

Editor-in-Chief

Mburugiti Secondary School

Appointed to lead editorial responsibilities for school publications, demonstrating strong leadership and communication skills.

Certificate in Netball and Football Participation

Mburugiti Secondary School

Recognized for active participation and dedication to school sports teams in netball and football.

Languages

English

Kiswahili

Certificates

Sales Course

Undisclosed Institution

Caregiver Course

Undisclosed Institution

Driving Course

Undisclosed Institution

Skills

Office Administration

Reception & Front Office Operations, Record Keeping, Appointment Management, Correspondence Management, Office Support.

Customer Service

Customer Care, Inquiry Handling, Client Relations, Issue Resolution, Visitor Management.

Technical Proficiency

Microsoft Office (Word, Excel, Outlook), Printing Services, Scanning Services, Internet Services, Payment Processing, Basic IT Troubleshooting, Digital Literacy.

Communication

Verbal Communication, Written Communication, Interpersonal Communication, Inquiry Response.

Organizational Skills

Time Management, Record Management, Data Entry, Multitasking, Pressure Management.

Teamwork

Collaboration, Support, Coordination.

Interests

Reading

Community Work

Interacting with People

References

David Maingi

HOD, Meru Polytechnic, P.O. Box 111-60201, Meru, Tel: 0708400078

Dancan Kiriinya

HOD, Mt Kenya Dairy Union, P.O. Box 60200, Meru, Tel: 0748381273

Evans Wanyonyi

Cyber Owner, P.O. Box 45-60301, Meru, Tel: 0719146806